SCARs are typically created when a supplier’s product or service does not meet the required quality standards, and corrective action is required to address the issue. The process for creating a SCAR typically involves the following steps:
- Identification of the issue: The first step in creating a SCAR is to identify the quality issue or nonconformance with the product or service. This can be done through various quality control measures, such as incoming inspection, testing, or customer complaints.
- Investigation and root cause analysis: Once the issue has been identified, the supplier should investigate the root cause of the issue to determine why it occurred. This may involve analyzing production processes, materials, or equipment to identify the source of the problem.
- Corrective action plan: Based on the investigation, the supplier should develop a corrective action plan that outlines the steps that will be taken to address the issue and prevent it from recurring in the future. This may include process changes, equipment upgrades, or other actions to improve quality and prevent future nonconformances.
- SCAR creation: Once the corrective action plan has been developed, the supplier should create a SCAR document that outlines the issue, the investigation and root cause analysis, and the corrective actions that will be taken. The SCAR should be shared with the customer or other stakeholders as appropriate, to ensure that they are aware of the issue and the steps being taken to address it.
Overall, the SCAR process is an important tool in quality management systems, allowing suppliers to address quality issues and improve the reliability and consistency of their products or services. By taking corrective actions and implementing preventive measures, suppliers can improve quality, reduce nonconformances, and enhance customer satisfaction.
Supplier Corrective Actions can be initiated directly from a variety of quality events (nonconformances, inspection/test results, deviations…) after a preliminary assessment of the event. The workflow in ZFlow can directly involve the Supplier and coordinate the different activities of the SCAR workflow as shown below.